Sompo Thailand partners with Collinson International to enhance travel experience Airport lounge and benefits for Sompo TravelJoy insurance customers during flight delays

     Thailand – January 21, 2025 - Sompo Insurance (Thailand) PCL (Sompo Thailand), a leading non-life insurance provider and a member of the global Sompo Group, is proud to announce a strategic partnership with Collinson International, the operator of Priority Pass and a global leader in travel experiences and customer engagement solutions. This collaboration introduces Sompo Smart Delay, a groundbreaking travel benefit that offers Sompo TravelJoy policyholders instant access to over 1,600 airport lounges and travel experiences worldwide, making flight delays less stressful for travelers. 
     As of June 2024, flight delays across Asia Pacific impacted over 33 million travelers, with six in ten reporting preflight stress that affected the rest of their journey. Recognizing this challenge, Sompo Thailand is committed to reducing travel stress for its customers through meaningful solutions.     
     With Sompo Smart Delay, Sompo TravelJoy customers, both single and annual-trip policyholders can enjoy exclusive benefits. In the event of a flight delay or cancellation, eligible policyholders will receive a digital lounge access voucher, granting immediate entry to a global network of airport lounges and travel experiences.  
     “Our partnership with Collinson International is a strategic leap forward in redefining the future of travel insurance. As the first Sompo entity to pioneer the innovative Sompo Smart Delay feature, we are proud to lead this initiative that will soon be expanded across other Sompo entities in the Asia Pacific region,” said Aditya Vardhan Tibrewala, CEO, Sompo Thailand. “By offering exclusive perks like Sompo Smart Delay, we are not just positioning Sompo Thailand as a trailblazer in the industry, we are setting a new standard for the entire travel insurance in the Thai market to deliver an unparalleled travel experience. Collinson International's global reach, strategic expertise, and innovative approach to customer benefits make them the perfect partner to elevate our offerings. Together, we are excited to redefine what it means to be a travel insurance provider and deliver exceptional value to our customers.”
     "With our recent research revealing that travelers in Thailand greatly value airport lounge access, particularly during the event of a flight delay, we are confident that our partnership with Sompo will provide a convenient and accessible solution that will alleviate travel stress and provide their valued customers a place to unwind and relax at the airport, enabling them to enjoy their upcoming travel with peace of mind. We look forward to welcoming eligible Sompo policyholders to our vast network of airport lounges and travel experiences internationally,” said Todd Handcock, Global Chief Commercial Officer and Asia Pacific President at Collinson International.